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Frequently Asked Questions

Canvases

How is it made?

Our canvases are meticulously created with a high-quality blend of cotton and polyester, ensuring a rich, detailed texture that brings each artwork to life. With a sleek ~1.2"inch frame, they're designed for a modern aesthetic and arrive ready to hang, making them a seamless addition to any space.

How should I care for my WallLumi canvas?

To maintain the quality of your canvas, keep it free of dust with a soft, dry or damp cloth, and avoid using chemical cleaners.

Shipping and Support

How long will it take to receive my canvas?

We have production facilities in over 20 countries, ensuring fast and efficient delivery worldwide. Typically, your canvas will arrive at your doorstep within 3-6 days. Our commitment to rapid delivery means you can start enjoying your beautiful canvas art in almost no time at all.

Where do you ship to?

With our extensive network of production hubs, we are able to ship our canvases to over 200 countries. In the US and Canada, we have 39 production hubs, ensuring efficient delivery across North America. The United Kingdom is supported by 17 production hubs, while Germany has 8, and Australia & New Zealand are served by 10 hubs. This widespread presence allows us to provide fast and reliable shipping to a vast range of locations worldwide, bringing WallLumi’s art directly to your doorstep, wherever you may be.

Can I return my canvas?

While we do not accept returns for canvases unless they are damaged, we are committed to resolving any issues related to damage. If your canvas arrives with any defects or damages, please contact us immediately, and we will gladly assist you with a suitable solution, which may include a replacement or a refund, depending on your preference.